Rental Policies

All delivery and pickup times fall within one of two fixed windows. No exceptions.

Delivery order. We do our best to pick up in the same order we delivered, so the earliest deliveries of the day are typically the earliest pickups. Exact arrival times within the window are subject to route logistics. You will receive a call 30 minutes before we arrive.

Someone must be present. A responsible adult (18+) must be on-site for both delivery and pickup. If no one is present at pickup, we may need to reschedule and a trip fee will apply.

On-time guarantee. If we arrive outside your window through our fault (not weather or traffic beyond our control), your next rental is 20% off.

Payment collected at booking. Full payment is collected online when you confirm your reservation. We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover).

Accepted payment methods: All major credit and debit cards (Visa, Mastercard, American Express, Discover), Venmo, and cash. We do not accept personal checks.

Price lock. The price at the time of booking is locked in for your reservation, even if our rates change before your event.

Multi-day rentals. Extended rentals beyond the standard Friday–Sunday window are available. Please contact us for custom pricing.

5-day notice required. Customers cannot self-cancel within 5 days of the event, even for weather. If you are within 5 days and need to cancel, please contact us directly — our team reviews these situations case by case and an admin can approve a refund where circumstances warrant it.

Processing fees. For full refunds, Stripe charges a non-refundable processing fee on both the original charge and the refund. We pass these fees through at cost — we do not profit from them.

We monitor weather closely and prioritize safety. Here is how we handle weather-related situations:

Weather rescheduling. You may request a reschedule due to weather with a minimum of 24 hours notice before your delivery window start. Rescheduling within 24 hours of the delivery window is not permitted — please call us directly if you have an emergency situation.

Cancellation for weather. Weather does not waive the cancellation notice requirement. Rentals cannot be cancelled for a refund with less than 5 days notice, even for forecast weather. Rescheduling is always encouraged over cancellation.

Light rain: We deliver and set up in light rain. Inflatables can operate in light rain unless the unit is a dry-only model.

Thunderstorms / lightning: We will not set up if thunderstorms are in the immediate forecast. If a storm develops after setup, deflate and evacuate the unit per our safety guidelines.

High winds: Units must be deflated and secured if sustained winds exceed 25 mph. We may cancel or delay delivery at our discretion if conditions are unsafe.

Weather cancellations by us. If we cancel your delivery due to dangerous weather conditions, you receive a full credit toward any future rental — no fees, no expiration.

Normal wear: Scuffs, minor surface discoloration, and minor seam stress from proper use are not billed to customers.

Damage from misuse: Damage from sharp objects, exceeding weight limits, fire or flame proximity, chemical contact, or deliberate vandalism will be billed at cost of repair or replacement. We photograph units before every delivery and after every pickup.

Maximum liability: Customer liability is capped at the full replacement cost of the damaged unit. We provide documentation of any damage claim and you have the right to contest it.

Silly string: Silly string permanently stains inflatable vinyl. Use near our equipment results in a minimum $150 cleaning surcharge.

By confirming a reservation with KC Bounce Party, you acknowledge that you have read and agree to these policies, our safety guidelines, and our rental agreement terms. An electronic waiver is required at checkout and must be signed by a responsible adult (18+) before setup begins.

The rental agreement includes an assumption of risk provision and an indemnification clause. We are fully insured, but inflatables involve inherent physical activity risks that the renting party acknowledges.

These policies are subject to change. The version in effect at the time of your booking confirmation governs your rental.